Careers

RedPath is a fast-paced, rapidly growing organization that is dedicated to improving the lives of others.  We drive for excellence and leadership in every facet of our operation.

RedPath offers exciting career opportunities for smart, focused, talented team players who have excellent domain-specific expertise (medical, technical, sales, administrative, etc.).  With clear Corporate Vision and Core Values, we’re creating a positive, innovative and collaborative place to work.   We offer a first-rate benefits package that includes medical, vision and dental insurances, long-term disability, life insurance, 401(k) plan, employee recognition, vacation time and holidays. 

We’re hiring great people to build a great company.  Some of our current career opportunities are listed below.  If you’re interested in joining our team and in making a difference, please send your resume to: careers@redpathip.com.

 

 

Manager, Specimen Accessioning & Client Services

Summary:
The Manager, Specimen Accessioning & Client Services is responsible for the oversight of the customer services and specimen accessioning areas. The Specimen Accessioning area is responsible for ensuring that specimens submitted by customers meet established laboratory accessioning requirements and are accurately and completely recorded in the laboratory information systems and moved into the laboratory for testing in a timely and efficient manner. The Client Services area is responsible for training customer personnel in specimen submission, providing customers with the necessary tools and supplies to submit specimens for testing, resolving any issues related to customer requisitions and responding to customer inquiries and issues in a prompt and professional manner.

The Manager, Specimen Accessioning & Client Services will coordinate activities and develop standard operating procedures, training materials and performance measures to ensure that the departments are meeting or exceeding customer expectations and RedPath's business goals.

Responsibilities:
Responsibilities include but are not limited to:

• Specimen Accessioning
  • Recruit, train, develop and motivate staff members to ensure the highest level of specimen processing with a focus on continuous process improvement.
  • Develop procedures and systems to ensure that customer specimens meet laboratory requirements, are accurately recorded and tracked and stored/processed/distributed to the appropriate laboratory in accordance with customer orders and/or established protocols and CAP/CLIA requirements.
  • Supervises, and performs lab work associated with receipt and preparation of CompanyÕs clinical and research services.
  • Manage relationships with couriers, send-out labs and other vendors to ensure proper and timely handling of specimens.
  • Develop procedures and systems to ensure that test records are complete, properly maintained and reports are transmitted to customers in a timely manner.
• Client Services
  • Recruit, train, develop and motivate staff members to ensure the highest level of customer service with a focus on continuous process improvement
  • Develop and improve procedures, training materials and performance measures to ensure that RedPath is consistently maintaining high standards of service
  • Support, follow up, and enhance development of relationships with new clients and their representatives
  • Provide service to new and existing clients specifically to ensure that customers have adequate training and supplies to effectively order our tests and fully understand our menu of available tests, specimen and shipping requirements
  • Resolve key or complex issues with customers
  • Refer, as necessary, customer inquiries to appropriate RedPath team members to ensure timely resolution of customer questions
  • Evaluate resource needs to ensure that we continue to meet customer and RedPath needs

Reports to:

• Chief Operating Officer

Requirements & Experience:

• BS degree in a scientific discipline that provides the foundation for understanding the applicable science used in the Company. Medical Technologist (MT) certification a plus.
• Five years experience as a supervisor or Laboratory professional and/or customer service in a commercial laboratory
• Demonstrated ability to multi-task and handle stressful situations.
• Ability to identify and solve problems
• Excellent written and verbal communication skills
• Ability and willingness to initiate change and process improvement
• Strong attention to detail and accuracy
• Experienced user of relevant computer programs, including MS Word, Excel, and specialized laboratory instrumentation